CTC I.T. | Service Plans

Service Plans

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CTC I.T. Preventative Care

Problem: Unexpected network downtime.

Solution: CTC I.T.

Avoid unexpected network downtime by
subscribing to a monthly Preventative Care
plan by CTC I.T. With Preventative Care, CTC I.T.
will perform monthly service checks on predetermined
networks, hardware and operations to ensure all systems
are running efficiently and error free. CTC I.T. will determine
which aspects of your network to monitor in an effort to discover potential
future problems, recommend action plans, and schedule maintenance prior to experiencing even
one second of network downtime.

Network Documentation:

Ensuring your assets are documented for insurance purposes
- Making a detailed listing of all hardware including serial and model numbers
- Document network using Visio

Work performed during hardware maintenance visits (Once per year):

Physically checking and cleaning your networks hardware
Servers, computers, switches, connectors, cables, printers, etc

Work performed on a monthly basis:

Optimizing performance:
- Tuning up your systems to operate more efficiently
Protecting your system from Viruses/Spyware:
- Check to make sure your anti-virus/anti-spyware software is up to date and scans are running properly
- Verify auto-updates are functioning correctly for network versions
Checking that your valuable data is being backed up:
- Inspect backup jobs for data retention and media performance
- Monitor backup devices for cleaning cycles and/or maintenance
- Ensure backup processes are being effectively managed
Making sure that servers/workstations are operating properly:
- Check event viewer for potential problems or intrusion indications
- Scan hard drives for physical errors
- Defragment hard drives to keep data organized
- Monitor memory usage and drive space utilization
- Check service pack levels, and upgrade when necessary (Windows Updates)
- Checking firewalls/routers for firmware upgrades

CTC I.T. Network Support Care

Network Support Care made simple.

Let’s face it, modern day technology is great for business, but making sure all these systems and networks are maximized and working at their full potential is out of the reach for most business owners. Partnering with CTC I.T. in a Network Support Care plan allows your business the professional resources of CTC and the experienced system analysts of CTC I.T. to support and enhance your business network 24/7/365. And with our convenient hourly I.T. Network Support Care plan, you will not have to worry about “how much will this cost” each time a network or connectivity project arises.

CTC I.T. Network Support Care packages are available in blocks of time available in 10, 25, 50, and 100 hours. These I.T. packages allow your business to budget for I.T. support on an annual basis, eliminating the high costs of routine, unexpected or emergency I.T. maintenance throughout the year. Your CTC I.T. network analyst will explain which hourly package is best suited for your business based on a complimentary analysis and review of your current and future network design and connectivity infrastructures.

CTC + CTC | I.T. = Better Service, Faster Support, and the Best Price.

Partner with CTC as your business's provider of phone, high speed internet, or TV and you will also receive exclusive Cooperative Member pricing on your Network Support Care package by CTC I.T. Not only will your network work, but you will save valuable dollars throughout the year. Only CTC and CTC I.T. has the ability to bring over 55 years of experience, depth, and the resource of multiple network technicians and analysts to assist your business in real-time: right here, right now, 24/7/365.

Network design and Implementation:

Have all your communications implemented by one company!
- No finger pointing on who needs to do what.
- CTC will install and support your phones, internet, TV and network.
CTC I.T. will design your company’s network to fit your business specifications. You may have more capabilities than you realize.
- CTC I.T. can design a network for you to work more efficiently.
With continuous training and certifications, your network will be designed by trained professionals.
VPN- CTC I.T. can set up your network so you can access it from different locations.
- Work from home or cabin and access all your work as if you’re in your office.
Security. Have your network set up to be safe and secure.
Expansion- CTC I.T. will know what you need to make your network flexible as you grow.
CTC I.T. can design and implement a wireless internet network for flexibility and added value for your employees and customers.
Install and maintain data backup applications.

Network Support:

Timely and on-site support for your network and computer hardware and software needs.
With remote technical support CTC I.T. can remotely access your network to troubleshoot your network in a timely manner.
CTC I.T. will support any back up applications your company has and remove and fix any virus or spam troubles your network faces.

Computer hardware and software sales and troubleshooting:

CTC I.T. can order and install all your business computers, printers and software.
Printer problems
Order and set up Routers, Servers, Wireless Routers, Computers, Monitors, Lap Tops.

Contact CTC|IT

(218) 454-4848